Legal Information

Privacy Statement

As a welcome visitor to Perillotours.com, you have free access to our extensive database on Italy, Hawaii, Israel and other exciting Perillo destinations so you can research and purchase your next Perillo Tour. You can benefit here from the latest data and the expert knowledge we've developed during decades as a world-leading tour operator.

Perillotours.com is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement. We are committed to strictly controlling the use of any information you provide to Perillotours.com. Find out how by reading the following:

Registration
Perillotours.com uses two types of registration:
* User registration: optional to browse destination information and to plan your trip; required for purchase
* Passenger registration: required to fulfill travel reservations

User Registration: Unless you want to purchase something on the site, User Registration is optional, but helpful so we can customize the content of the website to better meet your specific needs and improve our products.

Users are encouraged to complete our Contact Information form and Sign up Preferences. Contact information: first and last name, address, telephone number, email address and a personal identifier and password.

(Optional contact information may from time to time include: gender, travel expertise, preferred departure and arrival airport. Some of this information is used to assist in making subsequent reservations quickly and more efficiently, while some may be used as a basis to notify visitors with updates on their favorite tours, interests and destinations.)

The Sign up Preferences section allows the member to subscribe to our Brochure, to receive updates from us about special offers, new services, money-savings emails and to participate in our Online Community. However, you may always decline to receive these e-mail messages. Please see our Opt Out policy described below.

Passenger Registration
In order to book via Perillotours.com, user registration information needs to be supplemented by the following passenger information (first and last name of travelers), delivery information (name, mailing address, day and alternate phone number, email address) and credit card information (card type, number, expiration date, cardholder's name, billing address).

This information is used for billing purposes and to fulfill your travel reservations (usually air and hotel reservations). It also allows us to contact you for customer service if there should be difficulty with processing your reservation or any change in plan or schedule. In addition, your email address is collected to send you an email message confirming the reservations you request online.

Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user. Perillotours.com uses cookies. Usage of a cookie is in no way a means of collecting any personally identifiable information while on our website. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our website, the user would not have to log in a password more than once, thereby saving time. If a user rejects the cookie, they will be able to use the information section and the planning feature but will have to register first whenever wishing to purchase. Cookies enable us to track and target the interests of our users to enhance the experience on our site.

Log Files, IP Addresses
We collect IP addresses only to obtain various types of statistics about our website usage such as the most frequently requested pages and paths followed as well as other system administration tasks. Log files information such as IP Addresses are not linked to personal information.

Sharing your Information
When you reserve or purchase travel arrangements through Perillotours.com, we provide some information about you (such as name) to the airline, hotel or other third parties involved to ensure the successful fulfillment of your travel arrangements. We do not sell, or dispense for our profit or the profit of others, individual customer names or other private profile information to third parties. Occasionally, Perillotours.com will hire a third party to act on our behalf for projects such as market research surveys and/or contest entry processing and will provide information to these third parties specifically for use in connection with these projects. The information we provide to such third parties is protected by a confidentiality agreement and is to be used solely for completing a specific project. The sharing of personal information to airlines and hotels is necessary to provide travel arrangements. If this is of concern to you, please call us at  201-307-1234 .

Brochures, E-Brochures and Special Offer emails
Perillo Tours' unique brochures, Perillotours.com's e-brochures, special offer emails and site and service update emails are sent to interested customers and site visitors to provide the latest news about our services. Your personal email address is needed to subscribe to any of our specifically electronic mailings.

Special offer emails provide news about your favorite places or update you with information concerning the tours and destinations for which you expressed interest. Sites and services update emails inform a user on new functionalities of the site. However, you may always decline to receive these email messages by replying and typing "unsubscribe" in the subject line of the email, or by emailing us at unsubscribe@perillotours.com. Please see our Opt Out policy described below.

Opt-Out
Perillotours.com's subscribers may opt-out of receiving future communications. Our website gives the following options for removing your information from our database and our mailing list:

1. You can reply to the email and type "unsubscribe" in the subject line of the email.

3. You can call us at  201-307-1234  or write to us at 577 Chestnut Ridge Road, Woodcliff Lake, NJ, 07677.

Subscribers may also correct or update information, previously provided, via the same channels.

Contests and Online Surveys
From time-to-time Perillotours.com will organize or sponsor contests to give members the opportunity to win great prizes including travel-related prizes. We might also request information from users via surveys. Participation is completely voluntary and users therefore have a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code and age group). Contact information will be used only to notify the winners and award prizes. Survey information will be used for purposes of monitoring and improving the use and satisfaction with the website. Our users are given the opportunity to 'Opt Out' of having their information used for purposes not directly related to our website at the point where we ask for the information.

Links
This web site contains links to other sites. Please be aware that Perillotours.com is not responsible for the privacy practices of other sites. We encourage our users to read the privacy statements of any website that collects personal identifiable information. The Perillotours.com privacy statement applies solely to information collected by the Perillotours.com website.

Security
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, their information is protected both online and off-line. Your credit card transaction will be authorized through a credit card processor. All information you provide to Perillotours.com is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt and scramble data before you send it to us.

While on a secure page, such as our order form, the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just surfing. You may also double check if the address line shows "https:" to make sure that you are currently on a secure page.

While we use software encryption to protect sensitive information online, we also do everything in our power to protect user information offline. All of our users' information, not just the sensitive information mentioned above, is restricted to our offices and to offices of vendors contracted to us. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected.

Finally, the servers used to store personal identifiable information are kept in a secure environment, behind a locked enclosure.

If you have any questions about the security at our website, please send an email to security@perillotours.com.

Accessing, Correcting and/or Updating Personal Information
If a user's personal identifiable information changes (such as zip code), if a user no longer desires Perillotours.com services, or if a user simply wish to change their information, the Company will provide a way to correct, update or remove that user's personal data. If difficulty is encountered in doing this directly via the website, this modification can always be done by emailing our Customer Support at customercare@perillotours.com, or by calling us at  201-307-1234 .

Notification of Changes
If we decide to change our Privacy Policy, we will post those changes on the website so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personal identifiable information in a manner different from that stated at the time it was collected, we would notify users by way of email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the Privacy Policy under which the information was collected.

If, despite the efforts made by Perillotours.com to protect your privacy, you feel we are not abiding by our posted Privacy Policy, you should email us at security@perillotours.com or call at  201 307-1234  immediately.

Other Information about my Privacy
Perillotours.com may disclose member information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of Perillotours.com or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

Contact for Privacy:
Director of Security

security@perillotours.com
 (201) 307-1234 



Terms and Conditions

Reservations and Payments (Escorted Tours)
Receipt of a deposit of $350 per person and a signed contract is required to hold your reservation. The balance is due 60 days before departure. Certified checks, bank checks or credit cards are required for all final payments made within 30 days of departure. Also, for payments received within 21 days of departure you will be charged the cost of sending documents by express mail, now in the $10 to $25 range.

Any person or entity, including a travel agent, with whom you deal other than Perillo Tours in purchasing this tour acts strictly as your agent in dealing with us. Accordingly, we disclaim liability for payments made to anyone until we receive such payment earmarked for your account and we accept it as such.

Prices
All prices are subject to increase due to any increase in our costs, such as, but not limited to: increases in air, land or sea fares, fuel cost, and currency fluctuations. All taxes, fuel surcharges, security charges and any other taxes or charges imposed by airlines, airports, cruise lines, government, etc. are not included in the price.
Gratuities not specifically mentioned are excluded.

Tour members who have not purchased their air tickets from Perillo Tours, or are arriving early or extending their stay in Hawaii, must arrange their own transportation from airport to hotel and hotel to airport.

For Hawaii - Car rental insurance and gasoline costs are not included.

AIR DEVIATING TOUR MEMBERS must arrange their own transportation from airport to hotel and hotel to airport. No refund will be made for any accommodations or services included in the tour that you do not use.

Errors
In case of printing typographical error, computer error, or human billing error, we reserve the right to invoice or re-invoice participants with corrected billing.

Return Information for Hawaii Tours
Your tour terminates in Maui or Kauai after breakfast on the final day. The 'Big Island Tour' ends in Kona. Hotel check-out time is 12:00 noon. Hospitality rooms, based on availability, may be made available to guests with flights departing after 3:00pm. Due to the time difference, most passengers actually arrive back home the morning after they leave Hawaii.

Ticket Revision/Cancellation Fee
Once tickets are issued, a $200 per ticket revision/cancellation fee ($150 for Hawaii Tours) will apply to each ticket plus the cost of express mail charges. This charge is not covered by the Perillo Protection Plan and is subject to change.

Gratuities Not Included (For Hawaii)
The customary gratuities to your personal tour escort and occasional narrating tour drivers are not included and should be extended on a voluntary, individual basis and not as a group.

Substitutions
We reserve the right, in our discretion, to substitute carrier, aircraft, charter flight for scheduled flight, cruise line, and to alter the itinerary, substitute portions of the sightseeing, ports of call, entertainment, hosts, entertainers, hotels, restaurants, party and banquet locations, or other accommodations.

Holidays and Changes
During local or national holidays abroad, certain facilities such as museums, sightseeing tours and shopping may be limited. In such instances, and whenever possible, slight itinerary adjustments are made by Perillo Tours to minimize inconvenience to tour members. If, however, your enjoyment might be diminished by such minor limitations, please check with the appropriate tourist office before selecting a departure. Holidays, closing days and other circumstances may change the day of the week for scheduled "dining out", sightseeing and other activities.

Travel Documents
United States citizens require a valid passport only, when they travel to Europe. Non-citizens have other requirements which should be checked immediately.

Baggage & Insurance
Each tour member is limited to one large suitcase and one small carry-on bag due to limited baggage area on buses. The airlines are charging extra fees for over-weight and larger suitcases. Please check with your airline's website for current information.

For Hawaiian inter-island flights, bags weighing more than 50lbs may be surcharged at the airport. Please check your airline's website for current information.

As Perillo Tours cannot take responsibility for lost or damaged luggage, the Perillo Protection Plan outlined below is highly recommended.

Hotel Accomodations
The hotels listed in this site will be used on almost all departures. If a change becomes necessary for any reason, the hotel substituted will be the equivalent of those shown.

Single rooms - A limited number of single rooms are available at the supplement rate shown for each tour. While single rooms provide privacy, they are often smaller than twin bedrooms and sometimes poorly located, especially in older hotels.

Triple rooms are available on some tours. They usually consist of a twin bedded room with an additional folding bed or cot for the third person. This may not be comfortable for three adults.

Hawaii - Deluxe Ocean View Upgrade (2006 program only) - You can enjoy upgrades to deluxe ocean view rooms at incredible savings. Please see each tour for details.

Hawaii - Special Requests - We're happy to inform the hotels of any special requests, such as "king bed", "lower floor", etc., provided we are advised at time of booking. Such requests can not be guaranteed as availability is often limited.

Cancellation and Insurance
Because of the extraordinary savings being offered, if you cancel your reservations, the cancellation charges shown below will apply depending on the length of time remaining before departure. Your right to receive a refund is limited. All cancellations and refund requests must be sent to us in writing and are subject to the following cancellation charges which are based on the price of the tour and the number of weeks prior to departure we receive your notice. MOST CHARGES MAY BE AVOIDED BY YOUR ACCEPTING THE PERILLO PROTECTION PLAN. PERILLO PROTECTION PLAN DESCRIBED ELSEWHERE IN THIS SITE.

A $200 ticket revision fee ($150 for Hawaii Tours) to change or cancel your air ticket once tickets are issued is not covered by this plan.

CANCELLATIONS CHARGES ITALY AND HAWAII
Time Prior to Departure Cancellation Charges
61 or more days $50
60-31 days 30% of tour cost
30-2 days 60% of tour cost
1 day before departure 100% of tour cost
All charges indicated above are per person

Cancellation and Insurance: Flight & Hotel
Because of the extraordinary savings being offered, if you cancel your Flight & Hotel reservations, penalties will apply depending on the length of time remaining before departure. Charges will be assessed at the time of cancellation. All cancellations must be processed by Perillo Tours by calling  1-800-431-1515 .

CANCELLATIONS CHARGES
Time Prior to Departure Cancellation Charges
36 or more days $150 plus Air Penalties
35-8 days $250 plus Air Penalties
Within 7 days of departure 100% of trip cost
All charges indicated above are per person


Air Penalties assessed by the airline are dependent on the ticket classification.

CHARGES MAY BE REFUNDED BY YOUR ACCEPTING THE PERILLO PROTECTION PLAN FOR FLIGHT & HOTEL. PERILLO PROTECTION PLAN DESCRIBED ELSEWHERE IN THIS SITE. Your right to receive a refund is limited. Refund requests must be sent to Insure America in writing.

If you have any questions about Flight & Hotel insurance,
call Insure America toll free:  1-866-221-8078 , 24 hours a day, 7 days a week.

Proof of Claim
Claim of illness or injury must be strictly valid and supported by the submission of a detailed medical certificate signed by a board certified physician with the full specificity of law. In case of death, a death certificate with raised seal is required.

Refund
All refunds are conditioned upon your understanding that your acceptance of a refund is on the express condition that you release us from all further liability and you thereby waive all additional rights and remedies under this contract or any applicable state, federal or foreign law.

Arrive Early - Extend Your Stay
If you have arranged with us to arrive early or remain after the termination of your tour, please understand your stay and your airport transfers will be at your sole expense.
Check with Perillo for special discount room rates. Extra nights are based on availability.

Right To Exclude
We reserve the right in our sole discretion, acting in good faith, to decline to accept or to require any individual to withdraw from any tour. This refers to persons who are abusive of others or whose behavior disrupts the operation of the tour.

Tour Members Needing Special Assistance
We regret that we cannot provide individual assistance to a tour member for walking, dining, getting on and off motorcoaches and other transportation vehicles, or other personal needs. Travelers who need such assistance must be accompanied by a qualified companion.

Children (for Hawaii Tours)
Children between the ages of 8 to 11 sharing a room with 2 adults and existing bedding will enjoy a discounted rate. We regret that children under age 8 cannot participate in this program.

Land Only
"Land Only" means the tour cost without airfare which applies to those who use Frequent Flyer tickets or purchase their own air tickets. For Hawaii tours, "Land Only" does include all inter-island airfares. All airfares from Maui onward are not included, nor are arrival and departure transfers.

Smoking
Smoking on the motorcoach is not allowed. However, regular stops are scheduled for those who wish to smoke.

Optional Tours
Traditionally, tour directors make available for purchase a series of optional excursions and other activities to fill in free days and evenings. You are under no obligation whatsoever to take any. They are strictly optional. Depending on the tour, if you avail yourself of all, the total cost will be about $200 to $600 per person.

Responsibility
Perillo Tours, Inc., its and their employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns (collectively "Perillo Tours"), does not own or operate any entity which is to or does provide goods or services for your trip including, for example, lodging facilities, airline, vessel, motorcoach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. All such persons and entities are independent contractors. As a result, Perillo Tours is not liable for any negligent or willful act or failure to act of any such person or entity or of any third party. Tour members are also subject to the terms and conditions set forth on their airline, rail or cruise line ticket. These conditions are available upon request.
You may see the name PERILLO TOURS affixed to motor vehicles, on signs around the hotel or elsewhere. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by Perillo Tours in any way.

In addition and without limitation, Perillo Tours is not responsible for any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services whether resulting from, but not limited to, acts of God or force majeure, illness, disease, acts of war or civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes or other means of transportation, or for any failure of any transportation mechanism to arrive or depart on time. Also be advised that foreign air-conditioning systems in public places, hotels and motorcoaches are not up to U.S. standards.

If due to weather, flight schedules or other uncontrollable factors you are required to spend an additional night(s), you will be responsible for your own hotel, transfers and meal costs. Baggage is entirely at owner's risk. The right is reserved to decline to accept or retain any person as a member of these trips at any time. In any such event, Perillo Tour's sole obligation is to refund for any unused accommodations or other trip features. Passenger certifies not to have any mental, physical or other condition or disability that would create a hazard for himself/herself or other passengers.

Perillo Tours reserves the right to change the itinerary or trip features at any time and for any reason, with or without notice and/or to substitute, airlines, hotels of a similar category for those listed in this website, and Perillo Tours shall not be liable for any such changes.

From time to time a tour departure may be cancelled for lack of participation. In such a case, the operator's sole responsibility is to provide a refund without any other liability whatsoever. Operator further will have no responsibility for any conjunction tickets, non-refundable or otherwise.

By your knowing the above, you can purchase the Perillo Protection Plan and there will be no misunderstanding before, during or after your vacation.

Arbitration Agreement
Any controversy or claim arising out of or relating in any way to these Terms and Conditions, to the Responsibility Clause, to the brochure, to the website, or any other information relating in any way to the trip, or to the trip itself, shall be settled solely and exclusively by binding arbitration in New Jersey, in accordance with the commercial rules of the American Arbitration Association then existent. Upon payment of a deposit, tour participant indicates acceptance of the above Terms and Conditions and of the Arbitration Agreement.

Operator - Tour Member Participation Agreement

Further information concerning the conditions of the tours is contained in an agreement that will be signed between the tour member and tour operator at the time of tour deposit.

Perillo Tours, Perillo Plaza
Woodcliff Lake, NJ 07677
Phone:  201-307-1234 

http://www.perillotours.com